From: Evaluation of a modified community based care transitions model to reduce costs and improve outcomes
 | Minimum | Maximum | Mean | SD |
---|---|---|---|---|
Nurses knowledge | 2 | 5 | 4.73 | .55 |
Nurses courteousness | 4 | 5 | 4.83 | .38 |
Nurses care and concern | 3 | 5 | 4.82 | .43 |
Calls returned promptly | 4 | 5 | 4.77 | .43 |
Questions were answered | 3 | 5 | 4.78 | .46 |
Conditions were explained | 3 | 5 | 4.77 | .50 |
Medications were explained | 3 | 5 | 4.69 | .60 |
Condition red flags were explained | 2 | 5 | 4.78 | .52 |
Information was understandable | 4 | 5 | 4.82 | .40 |
Discussed ways to stay healthy | 3 | 5 | 4.75 | .48 |
Educational materials | 3 | 5 | 4.63 | .61 |
Paper-based personal health record | 3 | 5 | 4.62 | .62 |
Overall rating | 4 | 5 | 4.82 | .39 |
Confidence in patient’s pre-program knowledge | 1 | 5 | 3.03 | .97 |
Confidence in patient’s pre-program skills | 1 | 4 | 2.98 | .89 |
Confidence in ability to recognize change in health status pre-program | 1 | 4 | 3.07 | .94 |
Confidence in own ability to take appropriate action pre-program | 1 | 4 | 3.02 | .93 |
Confidence in patient’s post-program skills | 2 | 4 | 3.58 | .62 |
Confidence in patient’s post-program skills | 2 | 4 | 3.56 | .60 |
Confidence in ability to recognize change in health status post-program | 2 | 4 | 3.61 | .56 |
Confidence in own ability to take appropriate action post-program | 2 | 4 | 3.63 | .52 |