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Table 1 Comparison of the two main case management models in the COMPAS* study

From: Towards personalized integrated dementia care: a qualitative study into the implementation of different models of case management

Characteristics of different models

Linkage model

Intensive case management/joint agency model

Central point for registration of cognitively impaired persons

New clients are referred by GP or medical specialist to the central registration point after diagnosis

New clients are referred by GP or medical specialist to the Multidisciplinary team at central registration point before or after diagnosis

Possibility to diagnose dementia

No, CM generally starts after diagnosis

By Multidisciplinary team

Starting point of case management

After diagnosis

Also possible before diagnosis; e.g. in case of MCI or suspicion of dementia.

Delivery of services

Independent and competitive organizations that often differ regarding case manager tasks and type of employment.

Mainly by one organization that provides uniform case manager tasks

Multidisciplinary team

Intramural or extramural expert team that case managers can consult. Not always operating in the same organization. Frequency of consultation varies

Elderly care physicians, neuropsychologist, neurologist, geriatrician, psychiatrist, dementia consultant all work within the same organization as case managers

Financing

Annual contracts with insurance companies. Funding is provided based on the “Law on Exceptional Medical Expenses” (AWBZ) as well as municipalities (WMO).

Annual contracts with insurance companies. Funding is provided based on the Law on Exceptional Medical Expenses (AWBZ) as well as municipalities (WMO). Sometimes diagnostics and treatment tasks are funded by the Health Insurance Act (Zvw) and certain case manager tasks are covered by the Diagnostic Treatment Combinations (DBC).

  1. (CM = case management, GP = general practitioner, WMO = Social Support Act).
  2. (*The COMPAS study investigates clinical, cost-effectiveness and process outcomes between the case management models and usual care).