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Table 2 Consumer feed-back - family/resident satisfaction with the RECIPE service versus usual care

From: Feasibility and impact of a post–discharge geriatric evaluation and management service for patients from residential care: the Residential Care Intervention Program in the Elderly (RECIPE)

Proportion satisfied with the service they received

Intervention n = 20 n (%)

Controln = 24 n (%)

Significance

Medical assessment & treatment

19 (95%)

10 (42%)

<0.001

Education

18 (90%)

13 (54%)

0.018

Level of care assessment

10 (50%)

7 (29%)

NS

General Assessment

18 (90%)

15 (63%)

0.044

Advice/phone contact

19 (95%)

10 (42%)

<0.001

Purchase of services

11 (55%)

7 (29%)

NS

Coordination of care

12 (60%)

5 (21%)

0.013

Development of care-plan

18 (90%)

9 (38%)

0.002

Advanced care planning

17 (85%)

9 (38%)

0.002

Patient review

19 (95%)

15 (63%)

0.013

Family discussion

19 (95%)

12 (50%)

0.002

Response times

16 (80%)

9 (38%)

0.006

Overall satisfaction*

19 (95%)

14 (58%)

0.006

  1. *Highly satisfied = number of respondents selecting “useful or very useful” or “satisfied or very satisfied” and for response times “very good or excellent”.